Refund Policy

 

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at fit.tone.sales@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package.
Please note that return shipping costs are the responsibility of the customer.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fit.tone.sales@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
In such cases, we will offer a free replacement or exchange at no additional cost to you.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

We do not offer a “14-day no-reason return” policy.
Please reach out if you have questions or concerns about your specific item.

Note: Sale items and gift cards are non-returnable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded via your original payment method.
Please note it may take some time for your bank or credit card company to process and post the refund.